FAQS

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Customer Support

I CAN'T FIND MY TICKETS I FORGOT MY PASSWORD I FORGOT MY USERNAME
I DIDN'T RECEIVE AN EMAIL I'M HAVING TROUBLE BUYING TICKETS
I NEED A REFUND I HAVE SOME OTHER ISSUE MY ORDER HISTORY




Please email support with your questions if they are NOT answered below.  support@outhousetickets.com

NOTE: ALL TICKETS ARE PRINTED FROM YOUR OWN PRINTER OR SENT VIA MMS TEXT MESSAGE.  NO TICKETS ARE MAILED. THERE IS NO NEED TO PRINT YOUR TICKETS IF THEY ARE SENT VIA TEXT TO A SMART PHONE.

YOU CAN LOG INTO YOUR ACCOUNT FROM ANY COMPUTER WITH A PRINTER AT ANY TIME AND PRINT YOUR TICKETS BY GOING TO "ORDERS" AND THEN CLICK "PRINT". 

1.  My tickets print out without a bar code...are they valid?

      Answer:  No, they are not valid unless they have a bar code.  It is most likely your security settings.  Here is how to fix.  Log into your account.  Go to "orders" at the bottom of the page.  Click on your order.  You will see your tickets on the screen.  Instead of clicking the large "Print Ticket" tab, go up to "file"  in the upper left corner of your browser.  Click it and it will drop down, and press "PRINT" from there.  This should take care of it.  If not, email support@outhousetickets.com for help.We have also just added a feature to print a PDF file that will enable people to have a second option to print their tickets.

2.  I lost my ticket.  How do I get a new one?

      Answer A:  You can log back into your account and go to "orders" at the bottom of the page. From there you can reprint the same ticket.

      Answer B:  If you did not create an account and checked out as a "Guest" the system set you up a temporary User Name and Password.  This information can be found on your email receipt.  Simply Log in using this information and scroll down to "orders" and click print.

Answer C: If you did not receive an email when you purchased your tickets, it likely went to your SPAM or junk folder. Please check there first. Then send an email to support@outhousetickets.com if you cannot find your information.

3.  My printer is not working and I can't print my ticket.

      Answer:  You can log into your account from any computer that has a working printer to print your tickets. Go to "orders" at the bottom of the page.  You can print tickets your tickets from there.

4.  Will any of my personal information be sold or sent to other companies?

      Answer:  We would never sell any of your personal information.  In some cases the venue will request email addresses of their customers who purchased tickets to the event.  This is given in case there are any changes to the date or time of the event.  They may also like to inform you of upcoming events.

5.  Can I get a refund on my tickets?

      Answer:  ALL TICKETS ARE NONREFUNDABLE.....All events are considered rain or shine with no refunds   unless otherwise noted.

6.  What happens if the event is cancelled?

      Answer:  If the event is cancelled, your tickets will be good for the make up date.  If there is no make up date, or you cannot attend the new date, you may request a refund.  All refunds will be done for the value of the ticket less any service fees.

7.  I bought my tickets but when I press the "Print Ticket" button, they will not print.

      Answer:  In some cases the "Print Tickets" button will not work due to your security settings on your computer.  When this happens, go to the "file" button on the top left of your screen.  From there you can select "print" and you should have no problem getting them to print.

8.  How do I "unsubscribe" to outhouse emails?

      Answer:  Simply log into your account and go to "edit profile".  Next, scroll down and uncheck the box at the bottom.  Make sure to click the "Update Button".

9. Is this site secure?

      Answer:  Yes this site is secureed by the following:

                This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

10. Multi-Pack of Tickets: If you purchased a multi-pack (4-Pack, or 10-Pack) of tickets and only received one ticket, the remainder of the tickets will be emailed to you.

Domain Control Verified

GoDaddy.com has verified that the certificate holder controls the domain www.outhousetickets.com.

Site Name

www.outhousetickets.com

Certificate Status

Certificate is valid (08/10/2019 16:05:37 GMT to 08/25/2017 21:41:57 GMT).